Returns and complaints

Withdrawal from the agreement (return of goods)

If you are a consumer or a natural person for whom the contract concluded with us is directly related to your business activity but is not of a professional nature for you, you have the right to withdraw from a distance contract.

You may withdraw from the contract within 14 days from receiving the goods, without giving a reason.
All you need to do is send us an unambiguous statement, for example by email to: info@kajawis.pl. You may exercise template withdrawal form, but this is not mandatory.
Send the returned goods to: Graniczna Street 16, 25-649 Kielce, without delay, no later than within 14 days from the date on which you withdrew from the contract. You bear the direct costs of the return.
We will reimburse your payments, including the cost of the cheapest delivery option we offer, without undue delay and no later than 14 days from receiving your statement. We may withhold the reimbursement until we have received the goods back or proof that they have been returned.

When is a return not available?

The right to withdraw from a distance contract does not apply, among other things, to a contract:

where the subject of the service is a non-prefabricated item, manufactured according to your specifications or intended to meet your individual needs (this applies in particular to personalised products, made to individual order);
where the subject of the performance is goods that deteriorate rapidly or have a short shelf life;
where the subject matter of the performance is goods supplied in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons;
where the subject of the performance is goods which, after delivery, due to their nature, become inseparably combined with other items.

Detailed information on withdrawal from the contract can be found in Shop Terms and Conditions.

Complaints

The following rules apply to consumers and privileged entrepreneurs. If you are purchasing as another type of entrepreneur, please refer to Store Terms and Conditions.

It is best to submit a complaint by email to: info@kajawis.pl or by post to the following address: ul. Graniczna 16, 25-649 Kielce.
We are liable for a lack of conformity of the goods with the agreement which exists at the time of delivery and becomes apparent within two years from that moment onwards.
As part of a complaint, you may request exchanges or repair the goods, and in some cases also withdraw from the agreement or submit a declaration of price reduction; details can be found in Shop Terms and Conditions.
We will respond to the complaint within 14 days from receipt thereof.
We will collect goods requiring repair or replacement from you at our expense.

Have questions?

Write to us: info@kajawis.pl or call: 533 404 695. We will respond as soon as possible.